RTView for APM
SL's RTView® platform is a holistic, end-to-end APM solution tailored to the needs of application support teams that provides a complete, application-centric view into the performance of critical applications. The RTView platform helps customers constantly answer the question, "What is the current health state of my applications?" and immediately troubleshoot and resolve issues within demanding SLA time frames.
SL's RTView is complementary to most every other APM solution. RTView can incorporate events and performance metrics from any existing monitoring system into RTView's high-level, single-pane-of-glass views, aggregating this information with application and service performance monitoring data to provide the most complete picture of application health.
A top 20 bank provides real-time, role-based, multi-tier visibility across hundreds of custom applications, with drill-down capabilities into individual applications and infrastructure components.
Another top 20 bank uses a custom Visio-type diagram to track application-specific component performance in the context of data/process flows to understand the broader impact of a degradation.
For large organizations today, IT does not merely support the business. IT is the business. Most look to technology as a key component of their competitive advantage. As such, these companies rely heavily on their IT environments to handle the extreme transaction volumes and overall complexity of the business. Even more challenging, these IT teams find themselves in a customer service role where they must meet rigorous service level agreements (SLAs).
However, it's impossible to provide consistent service levels if you don't know whether your applications are performing as expected. Without comprehensive application performance monitoring (APM), the complexity of hundreds of applications interacting with thousands of IT components is simply too much. All it takes is for one key application or component to degrade to potentially initiate a waterfall of issues that could lead to the complete failure of a critical business service.
In these situations, the cost of resolution can rise quickly as IT "war rooms" assemble in an attempt to diagnose and fix the problem. Further, such drawn-out troubleshooting exercises tie up lead technologists who might otherwise be focusing on the creation of new services to improve the company's competitive advantage and grow the business.
Furthermore, most every large company has numerous monitoring tools in place. The infrastructure teams are highly invested in these tools and have come to rely on them heavily to ensure the performance of their specific component in the stack. However, such solutions tend to be highly siloed and do not provide end-to-end visibility to those ultimately responsible for the applications.
What makes RTView specialized for application support teams is its ability to collect ALL of the necessary application-centric and middleware-centric data - including data from the RTView End-User Experience Monitor and other existing monitoring tools. RTView can then filter and present that information in exactly the way that each application support team needs to see it in order to provide the most proactive monitoring and resolve issues as quickly as possible.
Unlike leading high-cost and highly complicated APM offerings based on legacy solutions geared toward IT Operations and Systems Management tools, RTView for APM:
- Is tailored for Application Support Teams, delivering ALL of the necessary information specifically required by Application Support Teams through a highly configurable platform that enables the customization of data aggregation and persistence, displays, filters and alerts.
- Starts with the application, providing all information, displays, filters and alerts from an application-centric perspective.
- Is robust and highly scalable, yet lightweight, streamlined and less costly, enabling fast, iterative deployment of a successful APM solution.
Over years of successful deployments, the platform has evolved to meet the specific needs of today's application support teams, enabling them to assess the performance of their applications instantly, intuitively and with confidence.
SINGLE PANE OF GLASS
Allows for aggregation of all monitoring metrics and alerting into an integrated real-time view, with historical context, to gauge the overall health of the application(s), especially in the context of business flows.
Extensive, intuitive RTView Builder tool enables tailored data aggregation and persistence, filters, displays and alerts that deliver ALL of the necessary information specifically required by application support teams.
STARTS WITH THE APPLICATION
Provides all information, filters, displays and alerts from an application-centric perspective.
A robust and highly scalable solution, yet lightweight and cost effective, enabling fast, iterative deployment of a successful APM solution that meets the exact needs of each team.
CUTS THROUGH THE "SEA OF RED"
Enables high transaction organizations to filter through the sea of alerts to determine what's critical and how to solve issues quickly.
RTView for APM benefits large companies in multiple ways. RTView demystifies the extreme complexity of today's distributed, multi-tier application infrastructures so that performance and overall health can be traced from end-to-end. RTView reduces the cost and improves the chances of success of an APM deployment by extending existing monitoring and infrastructure tools. Managers benefit from having single-pane-of-glass, application-centric views providing performance metrics and analysis at all levels of the application stack, and historical context for more accurate and intuitive alerting.
And with this highly configurable platform, application support teams are able to define exactly how they assess whether their critical applications are performing as expected, and build custom views and functionality that enable them to make that determination instantly, intuitively and with confidence.