End-user experience monitoring is a key component of an end-to-end application performance monitoring (APM) solution.

SL’s RTView^® UX Monitor™ product is an End-User Experience Monitoring solution that both measures service latencies from a true end-user’s perspective, and proactively signals application issues that may be affecting the customer experience. Such early warning helps application support teams to uncover and resolve performance issues before end users experience them.

Click to Enlarge Top level summary views allow you to see, at a glance, which applications are performing well and from which environment or location.

Click to Enlarge When problems are found, users can drill down to the application and transaction steps to view the performance history and determine exactly when and where degradations started.

SL’s RTView UX Monitor™ is an End-User Experience Monitoring solution that both measures service latencies against historical thresholds from a true end-user’s perspective, and proactively signals performance degradations that may be affecting the customer experience. This is accomplished by capturing actual end-user transactions and using them to automatically perform simulated business transactions at configurable rates on client machines placed at various geographically dispersed sites.

The calculated latencies of the back-end system response times – as experienced from these various sites – are then published to a central console for analysis of the performance history over time and for automated alerting.